ATELIER ODETTE
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# General Terms and Conditions

Table of Contents

Article 1 - Definitions

Article 2 - Identity of the Entrepreneur

Article 3 - Applicability

Article 4 - The Offer

Article 5 - The Agreement

Article 6 - Right of Withdrawal

Article 7 - Consumer Obligations During the Reflection Period

Article 8 - Exercise of the Right of Withdrawal by the Consumer and Costs Thereof

Article 9 - Obligations of the Entrepreneur Upon Withdrawal

Article 10 - Exclusion of the Right of Withdrawal

Article 11 - The Price

Article 12 - Performance and Extended Warranty

Article 13 - Delivery and Performance

Article 14 - Continuing Transactions: Duration, Termination and Renewal

Article 15 - Payment

Article 16 - Complaints Procedure

Article 17 - Disputes

Article 18 - Additional or Deviating Provisions

Article 1 - Definitions

In these terms and conditions, the following terms are understood to mean:

  • Ancillary Agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;
  • Reflection Period: the period within which the consumer can exercise his right of withdrawal;
  • Consumer: the natural person who does not act for purposes related to his commercial, business, craft or professional activities;
  • Day: calendar day;
  • Digital Content: data produced and supplied in digital form;
  • Continuing Agreement: an agreement that provides for the regular supply of goods, services and/or digital content for a specified period;
  • Durable Medium: any instrument - including email - that enables the consumer or entrepreneur to store information addressed to him personally in such a way that future consultation or use during a period appropriate to the purpose for which the information is intended is possible, and which allows for unchanged reproduction of the stored information;
  • Right of Withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;
  • Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
  • Distance Contract: an agreement concluded between the entrepreneur and the consumer as part of an organized system for distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement, exclusive or joint use is made of one or more distance communication techniques;
  • Model Withdrawal Form: the European model withdrawal form included in Annex I to these terms and conditions. Annex I need not be made available if the consumer has no right of withdrawal with respect to his order;
  • Distance Communication Technique: a means that can be used to conclude an agreement without the consumer and entrepreneur needing to be present in the same place at the same time.

Article 2 - Identity of the Entrepreneur

  • Atelier Odette
  • Herengracht 110, 2312 LG, Leiden, Netherlands
  • Telephone Number: +31.6.41.50.59.63
  • Email Address: info@atelierodette.com
  • Chamber of Commerce Number: 27337568
  • VAT Identification Number: NL 1867.30.093.B.01

Article 3 - Applicability

  1. These general terms and conditions apply to every offer by the entrepreneur and to every concluded distance contract between entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded the manner in which the general terms and conditions can be consulted at the entrepreneur and that they will be sent to the consumer free of charge at his request as soon as possible.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a manner that the consumer can save it to a durable medium in a simple manner. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge upon request electronically or otherwise.
  4. In the event that specific product or service terms and conditions also apply alongside these general terms and conditions, the second and third paragraphs of this article apply accordingly, and in case of conflicting provisions, the consumer may always rely on the applicable provision that is most favorable to him.

Article 4 - The Offer

  1. If an offer has a limited validity period or is made subject to conditions, this is explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to enable the consumer to form a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the offered products, services and/or digital content. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are connected to the acceptance of the offer.

Article 5 - The Agreement

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions associated with it.
  2. If the consumer has accepted the offer by electronic means, the entrepreneur immediately confirms receipt of the acceptance of the offer by electronic means. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may terminate the agreement.
  3. If the agreement is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose.
  4. Within statutory frameworks, the entrepreneur may inform himself whether the consumer can meet his payment obligations, as well as of all those facts and factors that are relevant to responsibly entering into the distance contract. If the entrepreneur has good grounds on the basis of this investigation not to enter into the agreement, he is entitled to refuse a reasoned order or request or to attach special conditions to its performance.
  5. The entrepreneur will send the following information to the consumer at the latest upon delivery of the product, service or digital content, in writing or in such a manner that the consumer can store it in an accessible manner on a durable medium:
    • the business address of the entrepreneur's establishment where the consumer can go with complaints;
    • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
    • information about guarantees and existing after-sales service;
    • the price including all taxes of the product, service or digital content; where applicable the cost of delivery; and the method of payment, delivery or performance of the distance contract;
    • the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration;
    • if the consumer has a right of withdrawal, the model withdrawal form.
  6. In the case of a continuing transaction, the provision of the previous paragraph only applies to the first delivery.

Article 6 - Right of Withdrawal

For Products:

  1. The consumer may terminate an agreement for the purchase of a product during a reflection period of at least 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal but may not compel him to state his reason(s).
  2. The reflection period referred to in paragraph 1 begins on the day after the consumer, or a third party designated in advance by the consumer, not being the carrier, has received the product, or:
    • if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has informed the consumer of this clearly before the ordering process, refuse an order of multiple products with a different delivery time.
    • if the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
    • for agreements for the regular supply of products for a specified period: the day on which the consumer, or a third party designated by him, has received the first product.

For Services and Digital Content Not Supplied on a Tangible Medium:

  1. The consumer may terminate a service agreement and an agreement for the supply of digital content not supplied on a tangible medium for at least 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal but may not compel him to state his reason(s).
  2. The reflection period referred to in paragraph 3 begins on the day following the conclusion of the agreement.

Extended Reflection Period for Products, Services and Digital Content Not Supplied on a Tangible Medium Where No Information About the Right of Withdrawal is Provided:

  1. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period ends twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
  2. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months from the start date of the original reflection period, the reflection period ends 14 days after the day on which the consumer received that information.

Article 7 - Consumer Obligations During the Reflection Period

  1. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The basic principle is that the consumer may only handle and inspect the product as he would be permitted to do in a shop.
  2. The consumer is only liable for any depreciation in value of the product resulting from a way of handling the product that goes beyond what is permitted in paragraph 1.
  3. The consumer is not liable for any depreciation in value of the product if the entrepreneur did not provide him with all legally required information about the right of withdrawal before or when concluding the agreement.

Article 8 - Exercise of the Right of Withdrawal by the Consumer and Costs Thereof

  1. If the consumer wishes to exercise his right of withdrawal, he informs the entrepreneur of this within the reflection period by means of the model withdrawal form or in another unambiguous manner.
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (a representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case complied with the return period if he returns the product before the reflection period has expired.
  3. The consumer returns the product with all supplied accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
  4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal rests with the consumer.
  5. The consumer bears the direct costs of returning the product. If the entrepreneur has not indicated that the consumer must bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not need to bear the return costs.
  6. If the consumer withdraws after first expressly requesting that the provision of the service or the supply of gas, water or electricity not prepared for sale in a limited volume or specific quantity begins during the reflection period, the consumer owes the entrepreneur an amount proportional to that part of the obligation that has been performed by the entrepreneur at the time of withdrawal, compared to the full performance of the obligation.
  7. The consumer bears no costs for the provision of services or the supply of water, gas or electricity not prepared for sale in a limited volume or quantity, or for the supply of district heating, if:
    • the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement upon withdrawal or the model withdrawal form, or;
    • the consumer has not expressly requested the commencement of the provision of the service or supply of gas, water, electricity or district heating during the reflection period.
  8. The consumer bears no costs for the complete or partial supply of digital content not supplied on a tangible medium, if:
    • he has not expressly agreed in advance to the commencement of performance of the agreement before the end of the reflection period;
    • he has not acknowledged losing his right of withdrawal upon giving his consent; or
    • the entrepreneur has failed to confirm this statement by the consumer.
  9. If the consumer exercises his right of withdrawal, all ancillary agreements are terminated by operation of law.

Article 9 - Obligations of the Entrepreneur Upon Withdrawal

  1. If the entrepreneur makes it possible for the consumer to notify withdrawal electronically, he immediately sends a confirmation of receipt upon receipt of this notification.
  2. The entrepreneur reimburses all payments by the consumer, including any delivery costs charged by the entrepreneur for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to reimburse until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first.
  3. The entrepreneur uses the same payment method for reimbursement that the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
  4. If the consumer has chosen a more expensive delivery method than the cheapest standard delivery, the entrepreneur does not need to refund the additional costs for the more expensive method.

Article 10 - Exclusion of the Right of Withdrawal

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer or in good time before the conclusion of the agreement:

  • Products or services whose price is linked to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period;
  • Agreements concluded during a public auction. A public auction is understood to mean a sales method whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and/or services;
  • Service agreements, after complete performance of the service, but only if:
    • performance has begun with the express prior consent of the consumer; and
    • the consumer has stated that he loses his right of withdrawal once the entrepreneur has completely performed the agreement;
  • Package tours as referred to in Article 7:500 of the Dutch Civil Code and passenger transport agreements;
  • Service agreements for the provision of accommodation, if the agreement provides for a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;
  • Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance;
  • Products made to the specifications of the consumer, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
  • Products that deteriorate rapidly or have a limited shelf life;
  • Sealed products that for reasons of health protection or hygiene are not suitable to be returned and whose seal has been broken after delivery;
  • Products that after delivery are irreversibly mixed with other products by their nature;
  • Alcoholic beverages whose price was agreed upon when the agreement was concluded, but whose delivery can only take place after 30 days, and whose actual value is dependent on market fluctuations over which the entrepreneur has no influence;
  • Sealed audio, video recordings and computer software, whose seal has been broken after delivery;
  • Newspapers, magazines or journals, with the exception of subscriptions thereto;
  • The supply of digital content other than on a tangible medium, but only if:
    • performance has begun with the express prior consent of the consumer; and
    • the consumer has stated that he loses his right of withdrawal as a result.

Article 11 - The Price

  1. During the validity period stated in the offer, the prices of the offered products and/or services are not increased, except for price changes resulting from changes in VAT rates.
  2. By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are linked to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This linkage to fluctuations and the fact that any stated prices are indicative prices are stated in the offer.
  3. Price increases within 3 months after the agreement is concluded are only permitted if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the agreement is concluded are only permitted if the entrepreneur has stipulated this and:
    • they are the result of statutory regulations or provisions; or
    • the consumer has the right to terminate the agreement with effect from the day the price increase takes effect.
  5. The prices mentioned in the offer of products or services are inclusive of VAT.

Article 12 - Performance and Extended Warranty

  1. The entrepreneur warrants that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or fitness for use and the statutory provisions and/or government regulations in effect on the date the agreement was concluded. If agreed upon, the entrepreneur also warrants that the product is fit for uses other than normal use.
  2. An extended warranty provided by the entrepreneur, his supplier, manufacturer or importer never limits the statutory rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to meet his obligations under the agreement.
  3. Extended warranty means any obligation of the entrepreneur, his supplier, importer or manufacturer whereby he grants the consumer certain rights or claims that go beyond what he is legally obliged to do if he has failed to meet his obligations under the agreement.

Article 13 - Delivery and Performance

  1. The entrepreneur will exercise the greatest care in receiving and fulfilling orders for products and in assessing requests for the provision of services.
  2. The place of delivery is the address that the consumer has communicated to the entrepreneur.
  3. With due observance of what is stated about this in Article 4 of these general terms and conditions, the entrepreneur will perform accepted orders with due diligence but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be performed in whole or in part, the consumer will be notified no later than 30 days after he placed the order. In this case, the consumer has the right to terminate the agreement without costs and is entitled to any damages.
  4. Upon termination in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer.
  5. The risk of damage to and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative known to the entrepreneur, unless expressly agreed otherwise.

Article 14 - Continuing Transactions: Duration, Termination and Renewal

Termination:

  1. The consumer may terminate an agreement concluded for an indefinite period and which provides for the regular supply of products (including electricity) or services, at any time while observing the agreed termination rules and a notice period of no more than one month.
  2. The consumer may terminate an agreement concluded for a specified period and which provides for the regular supply of products (including electricity) or services, at any time at the end of the specified period while observing the agreed termination rules and a notice period of no more than one month.
  3. The consumer may terminate the agreements mentioned in the previous paragraphs:
    • at any time and is not limited to termination at a specific time or during a specific period;
    • using at least the same method by which he concluded them;
    • always using the same notice period as the entrepreneur has stipulated for himself.

Renewal:

  1. An agreement concluded for a specified period and which provides for the regular supply of products (including electricity) or services may not be tacitly renewed or extended for a specified period.
  2. By way of derogation from the previous paragraph, an agreement concluded for a specified period and which provides for the regular supply of daily, news and weekly newspapers and magazines may be tacitly renewed for a specified period of no more than three months, if the consumer may terminate this extended agreement at the end of the renewal with a notice period of no more than one month.
  3. An agreement concluded for a specified period and which provides for the regular supply of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month. The notice period is no more than three months in the case of an agreement providing for regular but less than monthly supply of daily, news and weekly newspapers and magazines.
  4. An agreement with a limited duration for the regular trial supply of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and terminates automatically after the trial or introductory period has expired.

Duration:

  1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed period.

Article 15 - Payment

  1. Unless otherwise provided for in the agreement or additional terms, the amounts due by the consumer must be paid within 14 days after the reflection period begins, or if there is no reflection period within 14 days after the agreement is concluded. In the case of an agreement for the provision of a service, this period begins on the day after the consumer has received confirmation of the agreement.
  2. In the sale of products to consumers, the consumer may never be required by general terms and conditions to make a prepayment of more than 50%. If prepayment has been agreed upon, the consumer cannot exercise any rights regarding the performance of the respective order or service(s) until the agreed prepayment has been made.
  3. The consumer has the obligation to immediately inform the entrepreneur of any inaccuracies in payment information provided or stated.
  4. If the consumer does not meet his payment obligation(s) in time, he is, after the entrepreneur has pointed out the late payment and the entrepreneur has granted the consumer a period of 14 days to meet his payment obligations, and payment is not received within this 14-day period, liable to pay the statutory interest on the remaining outstanding amount and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs are a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500 and 5% on the next €5,000 with a minimum of €40. The entrepreneur may deviate from these amounts and percentages to the benefit of the consumer.

Article 16 - Complaints Procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, completely and clearly described.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a message of receipt and an indication of when the consumer can expect a more detailed response.
  4. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint through mutual consultation. After this period, a dispute arises that is subject to dispute resolution.

Article 17 - Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.

Article 18 - Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions must not be to the disadvantage of the consumer and must be recorded in writing or in such a manner that the consumer can store them on a durable medium in an accessible manner.

Terms and conditions updated on: 2026-08-30.